Membership Terms & Conditions

Last updated: August 20, 2020

CALIBRATE HEALTH MEDICAL DIRECT HEALTH CARE PROGRAM MEMBERSHIP AGREEMENT

This Agreement sets forth the terms of your membership in Calibrate Health Medical’s Direct Health Care Program (“Program”) with Calibrate Health Medical P.C., Medical Services of North Madison Square Park, P.C., and Calibrate Health Medical of Texas, P.A. (individually a “Calibrate Health Medical Practice” and collectively “Calibrate Health Medical”). The Program is designed to provide you with direct personalized medical services.

INITIAL NOTICES:

NOT HEALTH INSURANCE.  THIS AGREEMENT IS NOT HEALTH INSURANCE AND DOES NOT MEET ANY INDIVIDUAL HEALTH INSURANCE MANDATE THAT MAY BE REQUIRED BY FEDERAL LAW, INCLUDING THE FEDERAL PATIENT PROTECTION AND AFFORDABLE CARE ACT AND COVERS ONLY LIMITED ROUTINE HEALTH CARE SERVICES AS DESIGNATED IN THIS AGREEMENT

BINDING ARBITRATION.  THIS CONTRACT CONTAINS A BINDING ARBITRATION PROVISION WHICH MAY BE ENFORCED BY THE PARTIES

1. Calibrate Health Medical Program Membership Options and Membership Fees.

The Program offers different Membership Options, each with varying scope of services and fees. You must select your desired Membership Option from the available list on Calibrate Health Medical’s website at https://joincalibrate.com/pricing. The terms of your selected Membership Option, which can be found on the Calibrate Health Medical’s website at  https://joincalibrate.com/pricing. Membership Options may change from time to time, and you will receive at least ninety (90) days’ advance notice of such changes. However, you are entitled to the full scope of your Membership Option as it existed as of the effective date of a specific Membership Term for the duration of such Membership Term. 

You are required to pay your Membership Fee in a single sum. If you qualify, you can use our financing partner, Affirm, to make monthly payments. You can learn more about Affirm at https://www.affirm.com/help.

Once paid, your Membership Fee is non-refundable, as set forth in the Calibrate Health Medical Refund Policy, available at https://joincalibrate.com/faqs/what-is-the-refund-policy

2. No Emergency Care; Certain Services and Items Excluded.

If you have an emergency you must dial 911. Calibrate Health Medical does not treat emergencies. Calibrate Health Medical does not offer primary care medical services, medications, or supplements.

3. No Insurance Accepted; Self-Payment Only.

The Program is a direct health care service; it is not health insurance. Calibrate Health Medical does not participate with or bill commercial health insurance plans or federal health care programs such as Medicare or Medicaid. Calibrate Health Medical providers may recommend you receive services not offered by Calibrate Health Medical (e.g., specialty services, diagnostic tests), but in no event will Calibrate Health Medical be responsible for any resulting medical bills.

You are solely responsible for payment of all fees for Calibrate Health Medical’s services. If you do have health insurance, your insurance policy is a contract between you and your insurance company. It is your responsibility to know your benefits, and how they will apply to your benefit payments. Calibrate Health Medical takes no responsibility to understand or be bound by the terms and conditions of such insurance. There is no guarantee your insurance company will make any payment on the cost of the services you have purchased.

4. Appointments: Missed/Late Cancellation

You understand and agree that if you do not show for your appointment or you cancel your appointment with less than 24 hours’ notice more than three (3) times, your account may be put on Pause, if eligible. When your program is on Pause, we will cancel additional prescription renewals and coaching sessions. Your program can be on Pause one time in your Calibrate membership for up to three months.  If you do not reactivate your Pause, or if you trigger a second Pause after reactivating, you will forfeit your membership. 

5. Term and Termination.

Term. Calibrate Health Medical may, in its sole discretion, not accept this Agreement and return your payment to you. If Calibrate Health Medical accepts the Agreement, the term of this Agreement will begin on the date Calibrate Health Medical receives your Membership Fee payment and last for the length of the Membership Term you selected (“Term”).

During the Term, depending on your Program type, you may be eligible to pause your Term, as set forth at https://joincalibrate.com/faqs/can-i-pause-my-membership-and-pick-up-where-i-left-off

Termination. Either you or Calibrate Health Medical may terminate this Agreement at any time, with or without cause, upon thirty (30) days’ prior written notice. Upon notice of termination, you will be entitled to receive the services included in your selected Membership Option until the effective date of termination. Further information about the Calibrate Health Medical cancelation policy is available at https://joincalibrate.com/faqs/what-is-the-refund-policy

6. Electronic Communications.

By providing your email address, you agree to receive electronic communications via email.

7. Privacy and Confidentiality.

Calibrate Health Medical and its providers will maintain a record of the services they provide you, and will maintain the confidentiality of your medical information in accordance with applicable state law and federal law.

8. Entire Agreement; Amendment.

This Agreement sets forth the entire agreement between the parties with regard to the subject matter hereof, and supersedes all prior or contemporaneous oral or written agreements. This Agreement may be amended only in writing signed by all parties. Notwithstanding the foregoing, Calibrate Health Medical may, upon at least ninety (90) days’ notice to you, unilaterally amend the Membership Fees and Membership Payment Schedule at any renewal period of this Agreement and/or amend this Agreement if required by applicable law. Upon receipt of such notice, you may accept these changes or reject them by immediately terminating your Membership in accordance with Section 5 (Termination).

9. Miscellaneous. Governing Law.

This Agreement shall be governed by and construed in accordance with the state laws specified in the applicable State Addendum. Venue. The exclusive forum for all disputes arising under or relating to this Agreement, shall be in New York City, New York, unless such action cannot by law be brought in such forum, in which case the venue required by law shall govern. Waiver. The failure of a party to insist upon strict adherence to any term of this Agreement on any occasion shall not be considered a waiver or deprive that party of the right thereafter to that term or any other term of this Agreement. Severability. The invalidity or unenforceability of any term or provision of this Agreement shall not affect the validity or unenforceability of any other term(s) or provision(s). Successors. This Agreement shall be binding upon and shall inure to the benefit of the parties and their respective successors, assigns, heirs, executors and administrators. No Assignment. You may not assign your rights, duties and obligations under this Agreement without the prior written consent of Calibrate Health Medical, whose consent may be withheld for any reason. Any attempt to assign said rights, duties and obligations without the prior written consent of Calibrate Health Medical will be null and void and of no force or effect. Calibrate may assign this Agreement with thirty (30) days in advance to you. Counterparts. This Agreement may be executed electronically in one or more counterparts, all of which together shall constitute only one agreement. State Addendum. The applicable State Addendum shall be incorporated herein. The terms of this Agreement and the State Addendum shall be read in harmony but, in the event of an irreconcilable conflict between the two, the conflicting terms of the State Addendum shall control. 

Notices.

Any communication required or permitted to be sent under this Agreement shall be in writing and sent via electronic mail (a) to Calibrate Health Medical at legal@joincalibrate.com and (b) to you at the email or the address you designate at signature.