CALIBRATE
CUSTOMER SERVICE
& MEMBER SUPPORT
Our team is standing by to help. Below you’ll find everything you need to know about contacting Calibrate as an individual (if you joined through an employer plan, consult your in-app FAQ). This page is updated regularly with the most up-to-date information.
You can reach Calibrate’s Support Line at 888-513-8882. Because member questions often require further research prior to resolving a request, we ask that you leave a detailed request via voicemail and we’ll message you back via the Support Center in your Calibrate app after gathering the appropriate information to best resolve your questions. With the exception of holidays found on this page, you can expect a response via the Support Center within 1-2 business days of your voicemail, during Calibrate operating hours (Monday through Friday, between 9am and 5pm ET).
If you are a current Calibrate member who joined through an employer plan, this page does not apply to you. Please see your plan-specific in-app FAQ for expected response times.
If Calibrate is offered as a benefit through your employer and you have a question about joining, please email us at employerbenefits@joincalibrate.com.
Email Us
Calibrate Member Support
Current Response Times
Below are the average response times over the last seven days for members who signed up as individuals. For members who signed up through an employer plan, consult your in-app FAQ.
Medical Response Time
1 business day
Average response time for medical questions, such as dosing and side effects
Program Response Time
1 business day
Average response time for questions about appointments, billing, labs, or technical support
Insurance, Pharmacy, and Medication Response Time
1-2 business days
Average response time for medication and prior authorization status updates, changes in preferred pharmacies, or inventory questions
Refund Requests Response Time
1 business day
Average response time for refund eligibility and refund status
Note: Expect a 10-day period after refund eligibility confirmation before the refund is fully processed
Calibrate Customer Service
We make it easy to get answers about Calibrate, all in one place. Visit the Support Center in your Calibrate app to quickly self-serve by searching frequently asked questions. If you can’t find what you’re looking for, you can send a message to Support.
If you cannot log in to the app, you can always reach your Medical and Support Teams by emailing info@joincalibrate.com.
Our team coordinates across clinical, insurance navigation, and general support to deliver your care. To help us route your question quickly, use the Support Center to send your question according to the below.
Medical Team
Reach a doctor or nurse on your Medical Team about issues, such as dosing, Medical Check-ins, changing GLP-1s, and side effects.
Calibrate is not for medical emergencies—you should call 911 or go to your nearest emergency room if you require urgent care.
Support Team
Connect with your Support Team about general program questions, pharmacy questions (related to prescription refills, transfers, or status updates), administrative support, insurance questions, refund requests, and HSA or FSA help.
Technical Support or Feedback
Troubleshoot app issues with a Calibrate team member or leave feedback by sending a Support Message via the app or emailing us at info@joincalibrate.com.
Refund Requests
Refund requests should be submitted to membership@joincalibrate.com. The Support Team always honors the date of your original email request when reviewing your eligibility for a refund. They review requests in the order that they're received, and will respond as soon as possible to confirm your refund.
Review Calibrate's refund policy here.
Additional Resources
Frequently Asked Questions
About Contacting Calibrate