What is the refund policy?

You can cancel your membership at any time by contacting us at info@joincalibrate.com with the subject line “Cancellation Request.”

Our refund policy is outlined below:

Metabolic Assessment:

  • If you change your mind and decide to cancel within 48 hours of purchase, you may request a full refund. 
  • If you change your mind and decide to cancel after 48 hours of purchase, but before your Metabolic Assessment, you may request a refund, less a $50 fee. If you've had your Metabolic Assessment, your payment is non-refundable and we cannot issue a refund.
  • If you do not complete your Metabolic Assessment within 45 days of purchase, you forfeit the Metabolic Assessment, and are not eligible for a refund. 

One-on-One Program:

  • If you change your mind and decide to cancel your One-on-One Program within 48 hours of purchase, you may request a full refund. 
  • If you change your mind and decide to cancel after 48 hours of joining, but before your first doctor’s visit, you may request a refund, less a $150 fee. If you do not complete your first doctor's visit within 45 days of purchase, we will cancel your membership and you may request a refund, less a $250 fee. 
  • If you change your mind and decide to cancel after your first doctor’s visit, your payment is non-refundable and we cannot issue a refund. 
  • If you need to take a break for any reason, you can pause the One-on-One Program membership for up to 90 days once during your membership. After 90 days, you will be able to rejoin your program for the remaining duration of your membership. 

If you are in any way unsatisfied with your insurance plan’s coverage of your medications, we can end your program and refund the cost of your One-on-One membership, less a $250 fee, before you fill your first month’s medication. 

Read our full Membership Terms & Conditions for more information about our membership. For any questions about our membership options, reach out to us hello@joincalibrate.com. We’re in this together and will work with you to make sure you are achieving real results.