To update your Calibrate app, simply open your app:
- You’ll see a notification prompting you to update your app.
- Select Update—no need to visit the App Store or Google Play—and the app will update automatically.
- Tap Sign In to open the new Calibrate app.
- You’ll be asked to verify your email. Please enter the email you used when you joined Calibrate.
- You’ll receive an email to your inbox (or, check your spam folder if you don’t see it!). Select Sign In to let us know it’s you.
- Your new Calibrate app will launch automatically and you’ll see a series of in-app messages that walk you through app improvements and prompt you to turn on notifications and sync your Calibrate app with Apple Health or Google Fit.
- That’s it! You’ll then have full access to your new app.
Yes, this app update is required to continue using Calibrate.
Please visit the App Status Page for detailed instructions, step-by-step guides, and tips and tricks to get the most out of specific features in your new app. If you have additional questions, join us for App Office Hours and our app experts will help troubleshoot your questions about specific features live.
To navigate the new Support Center in your Calibrate app:
- Tap the Support tab
- Search FAQs by keyword or browse questions by category to quickly find the answers you’re looking for.
- Or, select Message Support to message the Calibrate Team.
- Don’t forget to select the most accurate question category—this will help us route your inquiry to the right team.
To see your old messages:
- Tap the Support tab
- Find Open Messages at the top of the screen
- Tap View All to see past conversations with the Calibrate Team
To reschedule your upcoming appointment, log into your Calibrate app:
- Tap the Appointments tab
- Select the appointment you would like to reschedule (note: you have the option to reschedule your upcoming doctor visit, your next three upcoming coaching sessions, or the entire coaching series)
- Select Reschedule
- Please select a new day and time that works for you
- Select Schedule Now
For an easy reminder, you can also add your appointment to your calendar via Google Outlook, or on your phone.
We removed the Coach Agenda in our newest version of the Calibrate app, based on direct feedback from you—our members—and our coaches. In our research, we found that most members were only using the Coach Agenda to reschedule coaching appointments and find links to relevant program resources from their coach.
We’ve since built more intuitive ways for you to both reschedule and access timely program resources so you don’t have to go through this extra step. We’ve designed a more seamless scheduling experience in the Visits tab. You can now reschedule your next three coach appointments, or reschedule the entire coach series, directly in the app. We’ve also re-organized program resources for easier navigation in the Curriculum tab. Tap the Curriculum tab and scroll down to the Additional Resources section to find recipes, videos, guides, and more, organized by program pillar or in alphabetical order. We made these improvements in the Appointments and Curriculum tabs to help put you in control of your Metabolic Reset, and enable a better member experience than the original Coach Agenda.
The Calibrate Team is committed to exploring more impactful ways for members to engage with coaches throughout the Metabolic Reset. Stay tuned for new feature releases. Members will be the first to know.
We removed the Mindful Eating Journal in our newest version of the Calibrate app, based on direct feedback from our members. In our research, we found that members were dissatisfied with the limited functionality of the Mindful Eating Journal, so our Calibrate Team is going back to the drawing board to explore more impactful tracking features in the app to better support your Metabolic Reset. Stay tuned for new feature releases. Members will be the first to know.
In the meantime, we’ve included additional instructions for how to track your eating in your Level 1 curriculum, and again in Level 3. We encourage you to photograph your meals each day for two weeks. The goal is to give you a few beats to slow down and notice how you’re feeling and the circumstances around the meal or snack. You can find detailed instructions in your curriculum.
Your Calibrate app is available exclusively via the mobile app.
We removed the web version of the Calibrate app in favor of building a more intuitive and comprehensive member experience in the new mobile app. Based on your feedback, we found that members were rarely logging into the web view. When they did use the web view, it was primarily to read and/or print the Calibrate curriculum—which is not 100% available on the web—or to adjust account settings (for example, change your email address).
We’ve since created more intuitive ways for you to do this all from your Calibrate app:
- We built a more comprehensive and enhanced learning experience on the Curriculum tab in your app. Here you’ll find a new Recommended Resources section for coach-selected content and an Additional Resources section with recipes, videos, guides, and more—which unlocks more curriculum features than members were getting via web.
- You can request an email address change by simply sending a message via the Support Center, on the Profile tab in your Calibrate app.
Additionally, you will now receive emails with any interactive worksheets that need to be printed throughout your Metabolic Reset.
The Calibrate Team is committed to building a comprehensive and intuitive mobile app experience for our members. Stay tuned for new feature releases. Members will be the first to know.
To join an upcoming appointment, log into your Calibrate app:
- Tap the Visits tab
- Select your upcoming appointment
- Tap Join Zoom Call (this option will be available up to 30 minutes before your appointment begins)
- Please note that, for security reasons, we will now require that you have the Zoom app downloaded on your desktop or mobile device and be logged into your personal Zoom account (You can download it for your desktop computer here, for Android here, or for iPhone here.
You’ll also receive an appointment reminder email with your session time and Zoom link 90 minutes before your scheduled appointment, and will be guided through the download process when you click the link