Please visit the App Status Page for detailed instructions, step-by-step guides, and tips and tricks to get the most out of specific features in your new app. If you have additional questions, join us for App Office Hours and our app experts will help troubleshoot your questions about specific features live.
To navigate the new Support Center in your Calibrate app:
- Tap the Support tab
- Search FAQs by keyword or browse questions by category to quickly find the answers you’re looking for.
- Or, select Message Support to message the Calibrate Team.
- Don’t forget to select the most accurate question category—this will help us route your inquiry to the right team.
To see your old messages:
- Tap the Support tab
- Find Open Messages at the top of the screen
- Tap View All to see past conversations with the Calibrate Team
To reschedule your upcoming appointment, log into your Calibrate app:
- Tap the Appointments tab
- Select the appointment you would like to reschedule (note: you have the option to reschedule your upcoming doctor visit, your next three upcoming coaching sessions, or the entire coaching series)
- Select Reschedule
- Please select a new day and time that works for you
- Select Schedule Now
For an easy reminder, you can also add your appointment to your calendar via Google Outlook, or on your phone.
We removed the Coach Agenda in our newest version of the Calibrate app, based on direct feedback from you—our members—and our coaches. In our research, we found that most members were only using the Coach Agenda to reschedule coaching appointments and find links to relevant program resources from their coach.
We’ve since built more intuitive ways for you to both reschedule and access timely program resources so you don’t have to go through this extra step. We’ve designed a more seamless scheduling experience in the Visits tab. You can now reschedule your next three coach appointments, or reschedule the entire coach series, directly in the app. We’ve also re-organized program resources for easier navigation in the Curriculum tab. Tap the Curriculum tab and scroll down to the Additional Resources section to find recipes, videos, guides, and more, organized by program pillar or in alphabetical order. We made these improvements in the Appointments and Curriculum tabs to help put you in control of your Metabolic Reset, and enable a better member experience than the original Coach Agenda.
The Calibrate Team is committed to exploring more impactful ways for members to engage with coaches throughout the Metabolic Reset. Stay tuned for new feature releases. Members will be the first to know.